GENERAL TERMS AND CONDITIONS
FOR THE PROVISION OF HEALTHCARE SERVICES
I. General Information
Company name: Zsuzsanna Kovács Individual entrepreneur
Registered address: 1111 Budapest, Egry József Street 19-21, 5th floor, door 26
Website: www.healzie.hu
Email address: [email protected]
Phone number: +36 30 351 75 41
Liability insurance provider: Generali Insurance
Liability insurance number: 95665005319163700
II. Interpretative provisions
The Parties agree that in the application of the GTC and in the provision of benefits, the following terms shall have the following meanings:
Patient: a person who uses or receives health services from the Service Provider, either personally or through an authorised representative.
Therapist: A Therapist chosen by the Patient or their authorized representative, employed by the Healthcare Provider or acting on behalf of the Healthcare Provider under a different contract (e.g., subcontractor, individual contractor, or freelancer), who determines the examination and therapy plan related to the Patient’s health condition, performs the treatments, and assumes responsibility for the Patient’s treatment.
Healthcare service: Any activity aimed at maintaining the Patient’s health, preventing illnesses, alleviating pain and suffering, and processing the Patient’s examination materials to this end.
Healthcare Provider: Zsuzsanna Kovács Individual entrepreneur
Egészségügyi ellátás: Páciens adott egészségi állapotához kapcsolódó egészségügyi (elsősorban gyógytorna) szolgáltatások összessége.
Kezelés: Terapeuta által nyújtott Egészségügyi szolgáltatás.
Examination: an activity aimed at assessing the patient’s state of health, detecting diseases and their risks, and determining the effectiveness of treatment
Health record: a record, register or any other form of data, regardless of its medium or form, containing medical and personal data relating to the treatment of a Patient, which comes to the knowledge of the person providing the health care service on behalf of the Provider.
Medical confidentiality: health and personal identification data, as well as other data relating to necessary or ongoing or completed medical treatment and other data learned in connection with medical treatment, which come to the knowledge of the Service Provider in the course of medical treatment.
Clinic: The premises where the healthcare services are provided.
Pass: A discounted unit price for Patients taking multiple identical Treatments, sold in the form of a 4 or 8-session pass. The passes may be personalized. The pass system forms an annex to the current GTC.
III. Subject of the contract
1. The Parties shall record in the medical documentation the pathology that can be established for the Patient on the basis of the available information, a detailed description of the planned examinations and interventions and their general characteristics, as well as a description of any complications that may arise due to the nature of the intervention, depending on the type of treatment.
2. the patient (depending on the nature of the intervention or treatment, by verbal/verbal conduct or by written declaration) commissions the Service Provider to perform the examination(s) and treatments recorded in the medical records. The Healthcare Provider accepts the commission and will carry it out in compliance with applicable healthcare laws and regulations through the assigned Therapist.
3. Treatments can only be used independently by Patients over the age of 18. For Patients under 18, parental consent is required in accordance with applicable laws. The age-related conditions for treatments will be explained by the Therapist individually.
IV. Fees for Healthcare Services
- The patient is obliged to pay a health service fee for the treatment/intervention provided by the Service Provider, based on the valid price list.
- The Healthcare Provider will inform Patients in writing (through posted notices, website) that it is entitled to the fee specified in the current fee schedule for the healthcare services provided.
2007. year CXXVII tv. 85 §. (1) para. c), the service provided by the Service Provider is exempt from material VAT, but the Service Provider is also exempt from subject VAT.
3. The Service Provider shall issue an invoice for the medical service rendered to the Patient, which shall be paid by the Patient, at the same time as the service is rendered.
The patient has the right to cancel the treatment free of charge within 24 hours before the treatment. The Patient acknowledges that if he/she (or his/her representative) does not cancel the treatment within 24 hours or does not attend the treatment, the Service Provider is entitled to the published fee, which will be invoiced to the Patient as follows:
First uncancelled standby fee of HUF 14 000.-
The second time, the full amount of the handling fee will be charged.
Cancellations by the Healthcare Provider can only occur due to force majeure (e.g., illness, urgent commitments). In such cases, the Healthcare Provider will immediately inform the Patient and offer a rescheduled appointment.
6. The Healthcare Provider informs the Patients that regardless of their eligibility for social security benefits under Act LXXX of 1997 on the right to health care benefits, the health care service is not paid for by the Health Insurance Fund. Therefore, you will not receive any NEAK subsidy for this service now or in the future.
V. Rights and obligations of the Parties
The Parties shall cooperate in the provision of health care in accordance with the legal provisions in force, and shall have the following rights and obligations.
1. The Service Provider undertakes to respect the Patient’s right to human dignity in the provision of its services.
2. Patients have the right to be contacted without interfering with patient care. A patient may prohibit the fact of his or her treatment or other information about his or her treatment from being disclosed to others.
3. The patient has the right to receive full and detailed information about his/her state of health, its medical assessment and all circumstances related to the examinations and interventions, in a manner that is comprehensible to him/her, taking into account his/her personal characteristics and current condition in all its aspects. Patient is entitled to ask additional questions.
4. Patients have the right to self-determination, which may be restricted only in cases provided for by law. Accordingly, the patient must consent to any intervention and has the right to refuse treatment, except in the cases and in the manner provided for by law. The risk of possible deterioration of the Patient’s condition in the event of refusal of treatment is borne by the Patient, for which the Service Provider or the physiotherapist shall not be liable in any respect. The patient may withdraw his/her consent at any time, but in the event of withdrawal of consent without good cause, he/she shall reimburse the Service Provider for the costs incurred.
5. The patient has the right to know the data contained in his/her medical records, the right to consult them, to request copies at his/her own expense, to receive a written summary or abstract of his/her medical data for justified purposes, and to request the completion or correction of the relevant medical records.
6. The patient has the right to have his/her medical secrets disclosed by the Service Provider only to the person entitled to receive them and to keep them confidential in accordance with the applicable legislation.
7. When using the Service Provider’s services, the patient is obliged to respect the provisions of the law and the Service Provider’s institutional regulations.
8. The patient shall, if his/her state of health permits, cooperate with the Service Provider according to his/her abilities and knowledge, in particular:
- to inform the Service Provider of everything necessary to establish the risk of the disease and to prepare an appropriate treatment plan, such as information about any previous illness, medical treatment, medication or medicinal products taken, and any health risks,
- provide information about anything that could endanger the life, physical integrity or health of others (communicable diseases) in connection with their own illness,
- in the case of a communicable disease as defined by law, to name the persons from whom or to whom he or she may have contracted or contracted the communicable disease,
- to inform the Provider of any previous statements he/she has made concerning his/her healthcare,
- follow the instructions for your treatment,
- After leaving the Service Provider, if the Patient has a complaint, he/she must immediately inform the Physiotherapist and at the same time contact the competent health care provider in the area,
- provide credible evidence of the personal data required by law,
- pay the care fee due to the service provider.
9. The Service Provider and the Physiotherapist are obliged to act to the best of their knowledge in the provision of health care services, in strict compliance with the professional and ethical requirements for the exercise of health care services, including the practice of physiotherapy.
10. The physiotherapist has the right to choose freely, within the limits of the legislation in force, the method of examination and therapy known and practised by him or her or by the persons involved in the treatment, under the material and human resources available, which is applicable in the case in question. This right shall be without prejudice to the patient’s right to consent and to refuse treatment.
11. The physiotherapist is entitled to ask another doctor or physiotherapist to examine the Patient or to assist in his/her treatment.
12. The Service Provider or the physiotherapist may refuse treatment in cases provided for by law, in particular if the Patient is in serious breach of his/her duty to cooperate.
13. Egészségügyi Szolgáltató és a Terapeuta/ Gyógytornász köteles a Páciensről egészségügyi dokumentációt vezetni, és az azzal kapcsolatos betegjogoknak eleget tenni.
14. The physiotherapist shall fulfil his/her duty to provide information as ordered by the Patient and shall preserve medical confidentiality, unless the Patient has waived this duty or the law requires the provision of the information.
VI. Declarations of the Parties
1. The Patient shall fulfil his/her obligation to provide information to the best of his/her knowledge and acknowledges that the Service Provider shall not be liable if he/she has deliberately concealed or misrepresented information relevant to his/her care and if damage results from this.
2. The diagnosis recorded in the healthcare documentation may change during the required examinations, which may necessitate further tests being conducted. The Physiotherapist is obliged to continuously inform the Patient about these changes. Despite the professional healthcare provided, complications may occur during or after the intervention(s) performed, both general complications inherent to the nature of the intervention and those unrelated to the nature of the intervention, which cannot be avoided in any way, even with the utmost care.
3. All planned treatments shall be carried out exclusively by the Physiotherapist chosen by the Patient.
VII. Scope of the Terms and Conditions
1. These Terms and Conditions – throughout the entire period of using the services of the Provider – have been established for a definite period, until the completion of the tasks undertaken by the Provider.
VIII. Miscellaneous Provisions
1. The provisions of these Terms and Conditions – particularly in the exercise of patient rights – shall be applied accordingly to the Patient, or the person authorized to represent the Patient (legal representative).
2. The Patient unconditionally and expressly consents to the healthcare documentation of the Provider being fully disclosed to the lawyer appointed by the Provider to enforce the claim if the fee entitled to the Provider is not paid, or only partially paid.
In matters not regulated in these Terms and Conditions, the provisions of Act CILV of 1997 CILV. on healthcare, the Civil Code, and the provisions of the applicable laws shall apply.
**Attachments:**
1. Attachment No. 1 – GDPR
2. Attachment No. 2 – House Rules
3. Attachment No. 3 – Payment and Pass Structures
4. Attachment No. 4 – Fee Schedule
Budapest, October 1, 2024
